Privacy Policy

Effective Date: February 20, 2026

Introduction

RDW Helpline - Addiction Treatment Specialists (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all individuals who interact with our addiction treatment center located in Oakland, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact our admissions team, or receive treatment at our facility.

By accessing our website at rdwhelpline.com or utilizing any services provided by RDW Helpline - Addiction Treatment Specialists, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully and contact us if you have any questions.

Information We Collect

RDW Helpline - Addiction Treatment Specialists may collect the following types of information:

Personal Contact Information

• Full name, date of birth, and gender
• Phone number, email address, and mailing address
• Emergency contact information
• Insurance provider details and policy numbers

Health and Treatment Information

• Medical history and current health conditions
• Substance use history and treatment records
• Mental health diagnoses and psychological assessments
• Medications, allergies, and laboratory results
• Treatment plans, progress notes, and discharge summaries

Website Browsing Data

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device information and screen resolution
• Cookies and similar tracking technologies (see Cookies & Tracking section below)

Communication Records

• Information you provide when you call, email, or submit a form through our website
• Chat or messaging transcripts related to admissions inquiries

How We Use Your Information

RDW Helpline - Addiction Treatment Specialists uses the information we collect for the following purposes:

• To provide, coordinate, and manage your addiction treatment and clinical care
• To process admissions, insurance verification, and billing
• To communicate with you regarding appointments, treatment updates, and aftercare
• To improve our website, services, and patient experience
• To comply with legal obligations, including HIPAA and state healthcare regulations
• To respond to your inquiries and provide requested information about our programs
• To conduct internal quality assurance, research, and operational analytics
• To send relevant health and wellness information with your consent

All use of Protected Health Information (PHI) is conducted in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable California state privacy laws.

Information Sharing & Disclosure

RDW Helpline - Addiction Treatment Specialists does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Treatment Coordination: With healthcare providers, specialists, and laboratories involved in your care, as permitted by HIPAA and with appropriate authorization
• Payment & Insurance: With your insurance company or third-party payers for billing and claims processing purposes
• Legal Requirements: When required by federal, state, or local law, regulation, subpoena, court order, or other legal process
• Public Health & Safety: To prevent serious threats to health or safety, or as required for public health reporting
• Service Providers: With trusted vendors who assist us with website hosting, analytics, or administrative services, under strict data protection agreements
• With Your Consent: When you have provided written authorization for the disclosure of your information

Substance use disorder treatment records are additionally protected under 42 CFR Part 2 and will not be disclosed without your written consent except as expressly permitted by law.

Cookies & Tracking Technologies

Our website at rdwhelpline.com uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. These technologies include:

• Essential Cookies: Required for basic website functionality, such as navigation and page rendering
• Analytics Cookies: Help us understand how visitors interact with our website, including which pages are viewed most frequently and how users navigate our site
• Functional Cookies: Remember your preferences to provide a more personalized experience

We may use third-party analytics services to collect and analyze aggregated, non-identifiable website usage data. These services may use cookies or similar technologies on our behalf. No Protected Health Information is collected through website cookies or analytics tools.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Your Rights

You have the following rights regarding your personal information held by RDW Helpline - Addiction Treatment Specialists:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct or update inaccurate or incomplete information
• Right to Deletion: You may request that we delete your personal information, subject to legal and regulatory retention requirements
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances
• Right to Opt Out: You may opt out of receiving marketing or promotional communications at any time

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose about you
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information (RDW Helpline - Addiction Treatment Specialists does not sell personal information)
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use of sensitive personal information

To exercise any of these rights, please contact our Privacy Officer using the contact information provided at the end of this policy.

HIPAA Notice & Protected Health Information

As a licensed addiction treatment center, RDW Helpline - Addiction Treatment Specialists is required to comply with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA establishes national standards for the protection of individually identifiable health information, known as Protected Health Information (PHI).

Your Rights Under HIPAA

Under HIPAA, you have the right to:

• Receive a copy of our Notice of Privacy Practices
• Request access to and obtain a copy of your medical records
• Request amendments or corrections to your health information
• Request an accounting of disclosures of your PHI
• Request restrictions on certain uses and disclosures of your health information
• Request confidential communications (for example, receiving information at an alternative address or phone number)
• File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

42 CFR Part 2 Protections

Federal law under 42 CFR Part 2 provides additional confidentiality protections for substance use disorder treatment records. These regulations restrict the disclosure and use of patient records maintained in connection with substance use disorder treatment. Records protected under 42 CFR Part 2 may not be disclosed without the patient’s written consent, except in limited circumstances as defined by the regulation, including:

• Medical emergencies
• Qualified research activities with appropriate safeguards
• Audit and evaluation activities
• Court orders that meet specific legal criteria

RDW Helpline - Addiction Treatment Specialists takes these protections seriously and maintains strict compliance with both HIPAA and 42 CFR Part 2 to ensure the highest level of confidentiality for all patients.

Data Security

RDW Helpline - Addiction Treatment Specialists implements comprehensive administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and at rest
• Secure, access-controlled electronic health record systems
• Firewalls, intrusion detection systems, and regular security monitoring
• Role-based access controls limiting data access to authorized personnel only
• Regular staff training on HIPAA compliance and data privacy best practices
• Physical security measures at our facility, including locked records storage and controlled access areas
• Routine security assessments and vulnerability testing

While we strive to protect your information using industry-standard security measures, no method of electronic transmission or storage is completely secure. We continually review and update our security practices to address emerging threats.

Children’s Privacy

The website of RDW Helpline - Addiction Treatment Specialists is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our systems.

If you are a parent or guardian and believe that your child under 13 has provided personal information to us through our website, please contact us immediately at [email protected] or call (209) 370-5992 so we can take appropriate action.

Changes to This Privacy Policy

RDW Helpline - Addiction Treatment Specialists reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this page. If we make material changes that significantly affect how we handle your personal information, we will provide notice through our website or by other appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

RDW Helpline - Addiction Treatment Specialists
Attn: Privacy Officer
3240 International Blvd, Oakland, CA 94601

Phone: (209) 370-5992
Email: [email protected]

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights under HIPAA have been violated. We will not retaliate against you for filing a complaint.